Customer Authorization Requirements for Online Ticket Submission

To ensure that support requests are processed securely and efficiently, customers submitting tickets through the online ticketing system must meet the following requirements:

• Authorized Contact
  • The ticket must be submitted by an individual authorized by the account holder (e.g., business owner, account administrator, or designated representative).
  • A list of authorized contacts must be provided to Flagman Telecom at the time of account setup or upon request.
• Account Verification
  • Customers must provide their account number, company name, and registered email address when submitting a ticket.
  • The information provided must match the records on file.
  • Providing more completed fields will make it easier to verify and authorize the account.
• Valid Contact Information
  • The authorized individual must provide a valid phone number and email address for verification and follow-up communication.